As of June 28, 2025, the European Accessibility Act (EAA) is in force. This means Real-Time Text (RTT) is now a legally required standard for any communication service aimed at the public – including telecom and IP-based calling, messaging apps, websites, mobile applications, healthcare communication services, and public e-services offering voice communication.
This is a game-changer for inclusion and customer service in the EU.
Unlike SMS or chat, RTT allows text to be transmitted character-by-character during a live call – mirroring the immediacy and natural flow of a voice conversation. It enables efficient, real-time interaction for anyone who cannot – or should not – speak, whether due to disability or context (like being on a noisy train or in a quiet waiting room).
Why does this matter?
- People with hearing or speech impairments get equal access to voice-based communication.
- Businesses and public services ensure legal compliance with EAA.
- Everyone benefits from more flexible, inclusive, and responsive communication options.
Why nWise is your trusted partner for RTT
For over 20 years, nWise has solved real-world challenges in accessible communication, serving telecom operators, governments, and organizations of all sizes across the globe.
Here’s what sets us apart:
✅ Proven leadership in global standardization
✅ Deep involvement in regulatory work across the EU and US (EENA, NENA, ETSI, ITS)
✅ Scalable, carrier-grade RTT infrastructure – including RTT Bridge technology
✅ Seamless support for embedded RTT, app-based RTT, and multi-party RTT
✅ Flexible integrations into existing platforms and contact center systems
✅ RTT recording support and high service availability
nWise helps you:
✔️ Offer better service and inclusive customer dialogue
✔️ Meet your legal obligations
✔️ Build services that are robust, scalable, and future-proof
Inclusive communication isn’t just a legal requirement – it’s smart service design.
Let’s talk about how we can help you lead in accessibility – and stay compliant with the new EAA requirements.
Watch the video below if you want to see what RTT works in practice.
