Emergency Services with RTT calls

  • The terrorist attacks of September 11th, 2001 in New York City, Hurricane Katrina in New Orleans in 2005, and the bombings Paris in 2015 and in Brussels in 2016  brought to the forefront just how necessary a robust communications system for disabled communities, including the deaf, hearing impaired, blind and deaf blind, are during a catastrophic event.  According to the United Nations,  

     

     Available data reveals that persons with disabilities, compared to the general population, are more vulnerable in the face of such disasters. For example, evidence shows that the mortality rate of disabled population is two to four times higher than that of the non-disabled population in many disaster cases.   

     

     These resources are equally critical for these communities on a daily basis, when the inability to quickly and adequately communicate with Emergency Services can be the difference between a successful outcome and tragedy. 

     

    While the Emergency Services (for instance 911 and 112) certainly does not hold full responsibility for this disparity, it does have the ability to increase the overall effectiveness of emergency responses by providing disabled users and 911/112 professionals with the widest range of communications tools available to ensure access, accuracy and response time. 

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    • MMX® RTT

    • Real-time text is frequently used by deaf, deafblind and people who are hard of hearing. IP-Relay services TTY/textphones and Text-over-IP. It has become a global standard followed by regulators, legislators, service providers and technology providers. It is rapidly replacing old-fashioned TTY or textphones in Europe, North America and Asia, and in other countries around the globe.

    • MMX® RTT in Emergency Services

    • For most people, it is a given that they quickly can be able to reach Emergency Services when facing a crisis. For the deaf, deafblind and people who are hard of hearing, calling Emergency Services is rarely easy. MMX® RTT is a gateway that enables Emergency Services and Public Service Access Point (PSAPs) to receive calls from Total Conversation applications that use RTT.

    • Direct calls to Emergency Services

    • In a survey made by the Emergency Service Advisory Committee in the United States, 77% of the respondents said that it was important to directly access Emergency Services 9-1-1 rather than via a relay service (12.766 accessed the survey online), and 83% of the respondents said in the same topic that they would prefer to use the same device as they use for everyday communication.

      Emergency Services that receive RTT calls have dramatically improved accessibility. In the Netherlands, the National Emergency Service 1-1-2 uses the MMX® RTT, and the number of calls have increased from 1 per month to 30-50 per month since its introduction in 2014.

    • Features with MMX® RTT

    • MMX® RTT can be integrated with the main call center solution used by the emergency service. The integration includes the following main features:
      • Integration of incoming RTT calls with the main voice queue
      • Allocation of a call-taker or agent that is available
      • Direct calls of apps that use RTT to the Emergency Services, without the interaction of a relay service.

Emergency Services with RTT calls