Emergency Services

  • For most people, it is a given that they will quickly be able to reach emergency services when facing a crisis. For deaf people, people with deaf blindness or the hearing impaired, communicating with critical emergency responders is rarely a matter of course.

    MMX® is the obvious solution for connecting Real Time Text (RTT) to Emergency Services,  where text that is transmitted as it is typed. Recipients can immediately read the message while it is being written, without waiting.

    Should it not be a fundamental right for everyone to be able to get help when they have an emergency?


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    • MMX® RTT

    • Real-time text is frequently used by deaf, deafblind and people who are hard of hearing. IP-Relay services TTY/textphones and Text-over-IP. It has become a global standard followed by regulators, legislators, service providers and technology providers. It is rapidly replacing old-fashioned TTY or textphones in Europe, North America and Asia, and in other countries around the globe.

    • MMX® RTT in Emergency Services

    • For most people, it is a given that they quickly can be able to reach Emergency Services when facing a crisis. For the deaf, deafblind and people who are hard of hearing, calling Emergency Services is rarely easy. MMX® RTT is a gateway that enables Emergency Services and Public Service Access Point (PSAPs) to receive calls from Total Conversation applications that use RTT.

    • Direct calls to Emergency Services

    • In a survey made by the Emergency Service Advisory Committee in the United States, 77% of the respondents said that it was important to directly access Emergency Services 9-1-1 rather than via a relay service (12.766 accessed the survey online), and 83% of the respondents said in the same topic that they would prefer to use the same device as they use for everyday communication.

      Emergency Services that receive RTT calls have dramatically improved accessibility. In the Netherlands, the National Emergency Service 1-1-2 uses the MMX® RTT, and the number of calls have increased from 1 per month to 30-50 per month since its introduction in 2014.

    • Features with MMX® RTT

    • MMX® RTT can be integrated with the main call center solution used by the emergency service. The integration includes the following main features:
      • Integration of incoming RTT calls with the main voice queue
      • Allocation of a call-taker or agent that is available
      • Direct calls of apps that use RTT to the Emergency Services, without the interaction of a relay service.