Contact Centers

The European Accessibility Act is changing how organizations provide voice-based customer support. As Real-Time Text becomes part of accessible electronic communication, contact centers and helpdesks need to be ready to communicate with customers through RTT as well as voice.

RTT transmits text character by character during a live call, giving customers with hearing or speech disabilities an immediate and natural way to communicate without relying on a separate chat, SMS or relay service.

nWise helps organizations integrate standards-based RTT into existing contact center environments. With RTT Bridge, customer service teams can receive, respond to and transfer RTT calls while maintaining their established voice infrastructure and operational workflows.

The result is accessible, compliant and direct customer communication, without replacing the existing contact center platform.