MMX
Equality in every interaction
We are breaking ground to unlock absolute innovation across the communication spectrum. MMX isn’t just advanced technology; it ensures true inclusion.
Communicate in real time across all modalities. Enable seamless interaction using video, text, Real-Time Text (RTT), and speech.
Operate relay services more efficiently. Built-in call centre tools, administration, statistics, and reporting streamline daily operations.
Meet regulatory requirements with confidence. Designed to comply with strict accessibility and telecom regulations across the EU and North America.
Deliver a user experience built for accessibility. Support cross-platform apps — from mobile and web to specialised assistive devices.
MMX users
Designed for everyone, tailored for professionals
Diverse end-users: Deaf, Hard of Hearing, and Deafblind individuals who deserve accessible communication on equal terms.
Professional operators: relay agents, teleoperators, and sign-language interpreters seeking a unified, powerful daily tool.
Public and private entities: essential service networks like healthcare groups, emergency response centers and contact centers.
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The Challenge
The barrier in traditional communication
Standard telecommunication systems and menu interfaces are fundamentally detached from the realities of individuals with functional impairments. Vital public networks, like emergency routing lines and medical advice service, are rarely optimized to give everyone an equitable seat at the table. This gap leaves entire communities isolated and forces call center operators to juggle disjointed platforms, slowing down critical daily workflows.
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Our Solution
Total Conversation at the core
The MMX solution completely reimagines modern accessibility. It delivers a fully compliant, non-proprietary Total Conversation environment where users simultaneously combine video, voice, and real-time text (RTT) in whichever combination fits the moment. Operating dynamically as a secure cloud service or deployed on dedicated local servers, MMX provides a flexible infrastructure to deliver seamless online interpretation and robust public utility services anywhere on the globe.
How it works
Seamless connection in seconds
- The user connects: An end-user opens the tailored app, web portal, or desktop client and starts a call naturally.
- Dynamic adaptation: MMX instantly recognizes the caller, checking predefined configurations or custom whitelists and blacklists.
- Smart queuing: The caller receives immediate video, text, or audio notifications detailing queue position or business hours while the platform routes the session.
- Intelligent routing: The call distribution engine lands the session with the optimal agent, automatically triggering background interpreter loops or external emergency handoffs if requested.
- Fluid conversation: The agent and users communicate naturally, utilizing audio, high-definition video, or instant real-time text in any concurrent combination.
Technology
Behind the scenes
High availability architecture keeps your system alive via mirrored Linux-based servers in a warm standby state, stepping in automatically if a fault is detected. The ecosystem spreads network loads across dual internet providers and dual firewalls, utilizing geographic redundancy across separate data centers to redirect live traffic instantly during unexpected disruptions.
Key features
Capabilities built for modern impact
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Advanced call control and routing
- Smart distribution: Profile-based and skill-based routing directs callers automatically to the best-suited agent for their specific competence.
- Workload balancing: Longest-available routing balances agent activity evenly to support a healthy work environment.
- Urgent prioritizing: Priority queues flag critical or emergency calls immediately across all active workstations.
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Intelligent administration and safety
- Accessible IVR: An intuitive menu tree supports real-time text (RTT) for both introductory prompts and selections.
- Structured reporting: End-of-call and divergence tools automatically prompt agents for quality logs and deviation records.
- Full-spectrum recording: Captures active audio, video, and text streams securely onto an encrypted, password-protected server.
- Comprehensive defense: Leverages TLS and SRTP data-in-transit encryption alongside robust Data at Rest protection.
Compatibility and Compliance
Integrations & standards supported
Global compatibility by design:
MMX values open interoperability, blending backward and forward compatibility to deliver value inside existing corporate frameworks
Accessibility compliance:
WCAG 2.2, WAI, EN301549, ITU-T f.700, ITU-T T.140
Core networking protocols:
SIP (RFC 3261), STUN (RFC 3489), Interoperability Profile (RFC 9248)
Media and security streams:
SRTP (RFC 3711), RTT Payload (RFC 4103), DTMF Digits (RFC 4733), Security Descriptions (RFC 4568) RFC 8643 An Opportunistic Approach for Secure Real-time Transport Protocol, RFC 9071 RTP-Mixer Formatting of Multiparty Real-Time Text
Video and audio codecs:
H.264, VP8, VP9*, G.711, G.722, Opus*
Infrastructure interconnects:
MMX SIP Trunk, MMX SIP Connect profiles, REST-based Provisioning API
Book a demo
Ready to redefine accessibility?
Our team is eager to show you how MMX can transfOur team is eager to show you how MMX can transform your Relay Service into a beacon of modern communication.orm your Relay Service into a beacon of modern communication.